FAQ

Welcome to the Voxy Manila FAQ.

Here you'll find answers to some common questions about our products, orders, payments, delivery, and returns.

PRODUCTS

How do I learn more about a product?

Each product page provides the available information about the item, including its description, images, specifications, and other relevant details.

We recommend reviewing the complete product page before purchasing.

Are product details the same for every item?

No. Product characteristics can vary between individual listings. Please rely on the information provided on the specific product page for the item you are interested in.

What is included with my order?

Any accessories, components, packaging, or additional items included with a product will be indicated in its listing.

ORDERING

How can I place an order?

Choose the product you would like, add it to your cart, and continue to checkout. Enter your delivery details and complete payment using one of the available payment options.

Can I modify my order after placing it?

If you need to make a change, contact us as quickly as possible.

We will consider the request based on whether the order has already been processed or dispatched.

Can I cancel my order?

Cancellation requests should be submitted as soon as possible. Once an order has progressed to fulfilment or shipping, cancellation may no longer be possible.

PAYMENTS

Which payment methods are available?

The payment methods currently available for your order will be displayed during checkout.

Available options can vary depending on the customer's location and other checkout conditions.

Is my payment information secure?

Payments are processed through the payment options made available at checkout. Voxy Manila does not ask customers to send card details by email.

DELIVERY

Where do you deliver?

Available delivery destinations and shipping options are shown during checkout based on the address entered.

How long does delivery take?

Delivery duration varies according to the destination, shipping service, carrier operations, and circumstances such as customs processing.

Any timeframe displayed at checkout should be considered an estimate.

Will I receive tracking information?

When tracking is available for the selected delivery service, tracking information will be supplied after dispatch.

What if my package is delayed?

Delivery can occasionally take longer than expected because of carrier delays, customs procedures, public holidays, weather, or other circumstances beyond our control.

RETURNS

Can I return an item?

Returns may be accepted when the purchase meets the requirements of our Return Policy.

Please contact us before sending anything back so that the correct return procedure can be provided.

When will my refund be issued?

Approved returns are reviewed after they are received. Once the return has been accepted, the applicable refund will be processed.

The time it takes for the funds to reach your account can depend on your payment provider.

NEED MORE HELP?

If your question isn't answered here, contact Voxy Manila.

Voxy Manila
4 Moss Ridge
Sackville North, NSW 2756
Australia

Email: jhoninmsara@gmail.com