Shipping policy

SHIPPING POLICY

At Voxy Manila, we aim to make order delivery clear and convenient. This policy explains how orders move from checkout through dispatch and delivery.

ORDER PREPARATION

Orders are prepared after payment has been successfully completed.

Processing time may vary depending on product availability, order volume, payment verification, and the specific requirements of an order.

Once your order has been dispatched, available shipping information will be provided.

DELIVERY ESTIMATES

Delivery times depend on several factors, including:

• Delivery destination
• Shipping method
• Carrier operations
• Customs processing
• Public holidays
• Weather and unforeseen transportation disruptions

Any estimated delivery period shown during checkout is provided as a guide and should not be considered a guaranteed arrival date.

TRACKING

If your selected shipping service includes tracking, tracking details will be supplied after dispatch.

Please allow some time for the carrier's tracking system to register the shipment and begin displaying movement.

DELIVERY ADDRESS

Customers are responsible for entering the correct and complete delivery address during checkout.

Please check your address carefully before submitting your order.

If an incorrect or incomplete address results in a failed delivery, additional shipping charges or delays may apply.

INTERNATIONAL DELIVERIES

Orders being delivered internationally may be subject to local customs requirements.

Depending on the destination, the recipient may be required to pay applicable:

• Import duties
• Customs charges
• Taxes
• Clearance or brokerage fees

These requirements vary between countries and are outside the control of Voxy Manila.

DELAYED SHIPMENTS

Occasional delays can occur after an order has left our fulfilment process.

If your package has not arrived within the expected delivery period, please contact us with your order information so the situation can be reviewed.

DAMAGED PACKAGES

If your parcel arrives with visible damage, please take photographs of the package and its contents before disposing of any packaging.

• Order number
• Description of the problem
• Relevant photographs
• Packaging photographs, where applicable

This information helps us assess the issue and determine the appropriate resolution.

INCORRECT ITEMS

If you receive an item that does not correspond to your order, contact us as soon as possible.

Please provide your order number and photographs of the item received so that we can investigate the matter.

RETURNS AND DELIVERY

If you wish to return an item, please contact Voxy Manila before sending it anywhere.

Returns must follow the conditions and procedure specified in our Return Policy. Do not send a return to an address unless return instructions have been provided.

For shipping or delivery enquiries:

Voxy Manila
4 Moss Ridge
Sackville North, NSW 2756
Australia

Email: jhoninmsara@gmail.com

When contacting us about an existing order, please include your order number so we can identify the purchase efficiently.

Last Updated: September 2026